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National Repository of Grey Literature 1 records found  Search took 0.00 seconds. 
Requirements analysis for implementation of a new CRM in the banking sector
 Zacharova, Natalie ; Pour, Jan (advisor) ; Šedivá, Zuzana (referee)
This bachelor thesis deals with the engineering of requirements, an area which covers the development of requirements as well as their management. The main objective of this thesis is to evaluate options of the specification and analysis requirements on the selected application type. Which is obtained in practical part by applying the recommended techniques of requirements engineering to a chosen banking process, which resulted in the creation of a functional requirements specification for selected process in the Microsoft Dynamics CRM application. The theoretical part of my thesis explains the basic CRM concepts and provides an overview of the best practices used for analysing requirements. This work could therefore serve as a guide for junior analysts who are starting their work career as requirement developers.
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